Privacy Policy

This Privacy Policy explains how Wuhu Kangtong Holiday Travel Agency Co., Ltd. collects, uses, stores, and protects personal information when you use japanshinkansen.net.

Information We Collect

We collect information needed to process train ticket reservations and support requests, including passenger names, contact details, travel route, travel date, order information, payment status, and customer service messages.

How We Use Information

We use this information to create and manage orders, arrange ticket reservation services, send ticket details or pickup instructions, process refund or change requests, prevent fraud, improve service quality, and comply with legal obligations.

Payment Information

Card and wallet payments are processed by third-party payment providers. We do not store full card numbers on japanshinkansen.net.

Sharing Information

We share information only when necessary with service providers, payment processors, customer support tools, fraud-prevention providers, or transport-related service partners involved in fulfilling the reservation. We do not sell personal information.

Data Security and Retention

We use reasonable technical and organizational measures to protect personal information. We retain order and support records only as long as needed for service, accounting, fraud prevention, dispute handling, and legal compliance.

Your Choices

You may contact us to request access, correction, or deletion of personal information where applicable law allows.

Contact

Company: Wuhu Kangtong Holiday Travel Agency Co., Ltd.
Address: Unit 1607-2, Weixing Times Center, Jinghu District, Wuhu City, Anhui Province, China
Email: [email protected]